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The purpose of the City of Niagara Falls, 311 Portal is to provide the public with fast, easily accessible information via a communication channel of their choice. It is to provide residents the ability to report non-emergency services like potholes, sidewalk repair, or code violations while offering the highest quality of customer service. 

To submit your request please fill out the below form and click the 'Submit' button. If you wish to remain anonymous do not fill out your Name, Email or Phone Number.   To Track the case please use the 311 Portal - Tracker and search for the mailing address you provided.

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Complaint Type Basketball Hoop in the Street Billing Question for Clean Neighborhood Board up Request Brush Removal Cart- request new Cart bill sent different address Cart Damage Cart lost or stolen Cart Violation Dead animal on City right of way Dump Permits Dumpsters Overflowing Hanger Hazardous sidewalks High Grass Housing Violations -exterior Housing Violations -interior Illegal Dumping Junk Debris Garage Clean Up Leaf Pickup Lifted Sidewalk due to City tree Limb Down Memorial Tree Request Order of Clean Up Extension Park Shelter Reservation Porter Service Potholes Recycling Collections Questions Repairs to property damage due to DPW Sidewalk Not Shoveled Sinkholes Snow Plowing Street Removal Trash Collection Questions Tree Down Tree Permit for Private Residents Tree Removal Tree Removal for Sidewalks Tree Trim Tree Permit for Private Residents Tree Removal Tree Removal for Sidewalks Tree Trim TV Disposal Vouchers Unregistered Vehicles User Fee billing questions User Fee Questions Violation Questions Working without Permit Zoning complaints

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