The MIS Department reports to the City Administrator and is responsible for coordinating the Information Services Team projects as well as the planning and organization of Information Services. The MIS staff and assists in evaluating and scheduling project/work order requests. They are responsible for the administration, operation, maintenance, user support and software development for the city’s main platform, an IBM Power 720 Express and the administration of the New World Systems Public Administration software package.
Production Control Manager
The Management Information Services Department consists of three positions and reports to the City Administrator. The three positions are Director of MIS, Network Technician and Production Control Manager.
The Department of Management Information Services is responsible for the administration, operation, maintenance, user support and software development for the city’s main platform, an IBM Power 720 Express located in City Hall networked to five remote locations throughout the city. We currently run New World Systems Public Administration software package which includes Financial Management, Human Resources, Payroll, Budgeting, and Property Taxes. Several systems written in house also run on the IBM Power 720 Express. These applications include, Parking Tickets, In Rem, Clean-Up notices, Demolition Costs, Personnel Hours Tracking System for City of Niagara Falls Fire Department, etc. MIS is also responsible for the administration, operation, maintenance, and user support for the Clerk’s Office Server (Vital Records, Asset Management System, HR Records System), Code Enforcement/Engineering Permit Server, Blackberry Enterprise Server, FTP Server, Assessor’s Server (Real Property Services), Terminal Services Server (Remote Landlord Lookup), BAS License System Server (Hunting, Dog, etc.), Telephone and Voicemail System Server, and 4 Windows Servers (Domain controller, Symantec Gateway Appliance, Enterprise Endpoint Protection). MIS responsibilities also include administration and maintenance of our Wide Area Network and the equipment associated with it, maintaining the City of Niagara Falls website, first tier helpdesk support and system maintenance for the City’s telephone system, and the administration of our Lotus Notes collaborative email software. The department also supports approximately 200 PC users. This support includes purchase and installation of hardware and software, configuration of PCs, user support, backup, network issues and general trouble shooting.